This could be the start of something special

Current opportunities

Customer Service Administrator
VTTV, Cyprus

Key Responsibilities

  • Daily communication with customers and effectively handle orders in the company’s ERP System;
  • Understand customers’ requirements, accept customer orders or provide alternative logistic solution and translate these requirements into operational orders for smooth and timely execution;
  • Correctly processing of customers’ orders in the company’s ERP System, Checking orders for accuracy and in accordance with customers’ contracts;
  • Taking into account the capabilities of the infrastructure and other ongoing cargo operations;
  • Understanding basic Customs formalities and the impact on operations;
  • Assistance in developing daily operational schedule;
  • Proactive and organized daily activities and tasks;
  • Communicating sensitive issues and complaints to the Customer Services Manager;
  • Assistance in daily stock reports to customers, and other reports required to be submitted
  • Actioning administrative aspects of the department when required;
  • Process documentation for the correct order completion;
  • Perform other job related duties as assigned, such as truck loading activities;
  • Propose ideas for improvements to the department;
  • Promote efficiency, confidence, courtesy and high standard of interaction with third parties as well as with internal stakeholders;
  • Adhere to Company rules and regulations at all times;
  • Ensures that the standards required by Law and by Management are maintained at all times in the areas specified above; and
  • Any other duties that might consider necessary from time to time.
  • Be able to conduct on call duties

Requirements

  • University Degree preferably in commerce/engineering/business;
  • Experience in similar position will be considered an advantage;
  • Excellent command of Greek and English language;
  • Computer literate;
  • Excellent communication and presentation skills;
  • Excellent planning skills;
  • Ability to work well under pressure;
  • Ability to multi-task, prioritize, and manage time effectively.
Applying for this position

To apply for this position, please register your interest by sending a copy of your CV with a short introduction, clearly stating the position you are applying for to:

careers@vttv.vtti.com